Shipping policy

Last updated: August 25, 2026

This Shipping Policy applies to purchases made through The TEE Collective, including TEE Keepsakes, TEE Boutique, TEE Party, TEE Paperie and TEE Cups.

SHIPPING LOCATIONS

The TEE Collective currently ships to eligible addresses within the United States. Available shipping services for a particular address will be displayed during checkout.

We do not offer international shipping at this time. Orders submitted with an unsupported shipping destination may be canceled and refunded.

PROCESSING TIMES

Many TEE Collective products are made to order, personalized or prepared specifically for the customer. Processing time is the time required to create, personalize, inspect, package and prepare an order before it is transferred to the shipping carrier.

Processing times vary by product and will be displayed on the applicable product page. Custom orders may require additional time based on the design, quantity, materials, proof-approval process and requested completion date.

Business days do not include weekends or federal holidays.

If an order contains multiple products with different processing times, the entire order may be held until all items are ready to ship. In some circumstances, products may be shipped separately.

PROCESSING TIME AND SHIPPING TIME ARE DIFFERENT

Processing time begins after payment is successfully completed and all required personalization information has been received.

For orders requiring a design proof, processing or production may not begin until the proof has been approved.

Shipping time begins only after the completed order has been transferred to the carrier. Carrier delivery estimates do not include processing time.

Delays in submitting photographs, names, wording, sizes, design information or proof approval may delay the order’s completion and delivery.

SHIPPING RATES

Shipping charges are calculated during checkout based on factors that may include:

• The products in the order
• Package size and weight
• Shipping destination
• Selected shipping service
• Available carrier rates

The shipping charge will be displayed before payment is completed.

Customers are responsible for reviewing the shipping method, address and total charge before completing checkout.

DELIVERY ESTIMATES

Any delivery date provided during checkout or through tracking is an estimate, not a guaranteed delivery date, unless a specific carrier service expressly states otherwise.

Carrier delays may occur because of weather, holidays, high shipping volume, transportation disruptions, incorrect addresses or circumstances outside The TEE Collective’s control.

Selecting expedited shipping does not shorten a product’s processing or production time. Expedited shipping affects only the carrier service selected after the order is completed.

EVENT DATES AND DEADLINES

Customers ordering for a birthday, wedding, holiday, business event or other time-sensitive occasion should order early and review the stated processing time before purchasing.

Entering an event date does not guarantee delivery by that date. If you need an item by a specific deadline, contact us before ordering so we can determine whether the request can reasonably be accommodated.

Rush production is not included merely because an expedited shipping service is selected.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for entering a complete and accurate shipping address during checkout, including:

• Recipient’s full name
• Street address
• Apartment, suite or unit number
• City, state and ZIP code

Review the address carefully before submitting payment.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing, been packaged or transferred to the carrier.

The TEE Collective is not responsible for delays, failed delivery or loss caused by an incorrect, incomplete or outdated address provided by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If an order is returned to The TEE Collective because the address was incorrect, incomplete, refused or otherwise undeliverable, we will contact the customer using the information provided with the order.

The customer may be responsible for the cost of reshipping the package. Original shipping charges are not refundable when a package is returned because of a customer-provided address error or refusal, except where required by law.

Made-to-order and personalized products returned as undeliverable remain subject to our Return and Refund Policy.

TRACKING INFORMATION

When tracking is available, a shipping-confirmation email will be sent after the carrier accepts or processes the shipment.

Customers are responsible for monitoring tracking updates and making appropriate arrangements to receive the package.

Tracking may require time to update after a shipping label is created. A label-created notification does not necessarily mean the carrier has physically received the package.

ORDERS MARKED DELIVERED

If tracking shows that an order was delivered but the package cannot be located:

• Check the delivery area, mailbox, porch, side doors and other secure locations.
• Ask household members, neighbors, building staff or property management whether they accepted it.
• Review tracking for delivery notes or photographs.
• Contact the shipping carrier for additional delivery information.
• Contact The TEE Collective if further assistance is needed.

The TEE Collective will assist with available next steps, but we cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered by the carrier.

LOST PACKAGES

If tracking stops updating or a shipment appears lost, contact us so we can review the shipment and determine the available carrier-claim process.

Carrier investigations may require additional time. Customers may be asked to cooperate with the investigation and provide documentation.

A replacement, refund or store credit will not be issued until the shipment has been reviewed and, when applicable, the carrier investigation has been completed, except where applicable law requires another resolution.

DAMAGED PACKAGES OR DEFECTIVE ITEMS

If an order arrives damaged, defective or materially different from the confirmed order, contact us within seven calendar days of the carrier’s recorded delivery date.

Include:

• Your full name
• Order number
• Description of the problem
• Clear photographs of the item
• Photographs of the exterior and interior packaging
• A photograph of the shipping label, when requested

Keep the product and all original packaging until the claim has been reviewed and instructions have been provided.

Additional requirements and available resolutions are explained in our Return and Refund Policy.

SHIPPING DELAYS AND ORDER CANCELLATION

If The TEE Collective becomes aware that an order cannot be shipped within the stated or agreed timeframe, we will contact the customer with updated information and any choices required by applicable law.

If a customer does not agree to an applicable revised shipping date, the order may be canceled and refunded as required by law.

CONTACT US

For shipping questions, use the Contact Us page on The TEE Collective website. Include your full name, order number and the TEE Collective brand associated with your purchase.