Refund policy

Last updated: August 25, 2026

Thank you for shopping with The TEE Collective. This policy applies to purchases made through TEE Keepsakes, TEE Boutique, TEE Party, TEE Paperie and TEE Cups.

MADE-TO-ORDER AND PERSONALIZED ITEMS

Each gift and eligible product is made, prepared or personalized specifically for the customer. Because of the custom and made-to-order nature of our products, all sales are final unless an item arrives defective, damaged or materially different from the confirmed order details.

We do not accept returns, exchanges or refund requests for:

• Changes of mind
• Incorrect products, quantities, sizes, colors or options selected by the customer
• Customer-submitted spelling, date, name or personalization errors
• Low-quality, blurry, cropped or otherwise unsuitable photographs supplied by the customer
• Designs produced according to a proof that the customer approved
• Orders no longer wanted because an event was changed, postponed or canceled
• Delivery delays caused by the shipping carrier after an order was transferred to the carrier
• Normal variations in color, placement, texture or appearance associated with handmade, printed or personalized production

Customers are responsible for reviewing all product selections, quantities, sizes, names, dates, photographs, wording and shipping information before completing checkout or approving a design proof.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If an item arrives defective, damaged or materially different from the confirmed order, contact us within seven calendar days of the carrier’s recorded delivery date.

Submit the claim through our Contact Us page and include:

• Your full name
• Your order number
• A detailed description of the problem
• Clear photographs of the complete item
• Close-up photographs showing the defect or damage
• Photographs of the exterior and interior packaging
• A photograph of the shipping label, when requested

Please retain the item and all original packaging until the claim has been reviewed. Do not return an item without receiving return instructions from The TEE Collective.

Claims submitted without sufficient documentation, outside the reporting period or after an item has been used, worn, washed, altered or further damaged may be denied, except where applicable law requires otherwise.

APPROVED DEFECT CLAIMS

After reviewing and approving a defect claim, The TEE Collective may offer an appropriate resolution based on the circumstances and product availability.

The customer may choose between:

• A refund issued to the original form of payment; or
• Store credit for use on a future TEE Collective purchase

When appropriate and agreed upon with the customer, we may also offer a corrected replacement.

Original shipping charges are not normally refundable unless the entire order was defective, damaged, incorrect or a refund is otherwise required by law.

Any approved return must follow the return instructions provided by The TEE Collective. Unauthorized returns may not be accepted.

CANCELLATIONS AND ORDER CHANGES

Contact us immediately if you need to request a cancellation or change. Because made-to-order and personalized products may enter planning, design or production shortly after purchase, cancellation and change requests are not guaranteed.

An order cannot be canceled or changed after any of the following has occurred:

• Design work has begun
• A proof has been approved
• Materials have been ordered or prepared specifically for the order
• Personalization or production has begun
• The order has been packaged or shipped

If we approve a cancellation before work begins, the refund will be returned to the original form of payment. Any nonrefundable design work, materials or services already completed or purchased for the order may be deducted where permitted by law and disclosed to the customer.

DESIGN PROOFS

When a design proof is provided, the customer is responsible for carefully reviewing the entire design, including names, spelling, dates, colors, photographs, sizing and placement.

Approval authorizes The TEE Collective to begin production. We are not responsible for customer-submitted errors or details approved in the final proof.

Colors may appear differently across phone screens, computer monitors, printers, materials and production methods. Minor color or placement variations that do not materially change the approved design are not considered defects.

SHIPPING DAMAGE

If a package arrives visibly damaged, photograph the package before opening it whenever possible. Keep the item, shipping box, protective materials and shipping label while the claim is reviewed.

The TEE Collective may require this documentation to submit a claim to the shipping carrier. Failure to retain the packaging may limit our ability to resolve a shipping-damage claim.

LOST OR UNDELIVERED ORDERS

If tracking shows that an order was delivered but you cannot locate it, first check the delivery area, household members, neighbors and the carrier. Then contact us so we can assist with the available next steps.

The TEE Collective is not responsible for orders delivered to an incorrect address entered by the customer. If an order is returned to us because the address was incorrect, incomplete or undeliverable, the customer may be responsible for additional shipping costs.

If we are unable to ship an order as promised and the customer does not agree to a revised shipping date, the customer will receive any refund required by applicable law. A legally required refund will not be replaced with store credit unless the customer voluntarily chooses store credit after becoming entitled to the refund.

REFUND PROCESSING

Approved refunds are issued to the original form of payment unless the customer chooses store credit where that option is available.

After a refund is issued, the financial institution or payment provider may require additional time to post the funds to the customer’s account. The TEE Collective does not control bank or card-processing times.

Gift cards and store credits are not redeemable for cash except where required by law.

CONTACT US

For questions or claims regarding this policy, please use the Contact Us page on The TEE Collective website. Include your order number and the TEE Collective brand associated with your purchase.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.