Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days. You’ll receive tracking details once your order ships.

Choose TEE Keepsakes for meaningful memory gifts, TEE Boutique for fashion accessories, TEE Party for custom shirts and apparel, TEE Paperie for stationery and paper goods, and TEE Cups for personalized drinkware. Each brand has its own shopping page within The TEE Collective website.

Yes. Custom-order availability depends on the product, quantity, design requirements and requested completion date. Please use our Custom Orders page to submit the details of your request. Submitting a request does not guarantee acceptance until the design, price and completion timeline have been confirmed.

Please include the type of item you want, the TEE Collective brand it belongs to, the quantity needed, your preferred colors or theme, personalization details and the date you need it. If your request is for an event, include the event date as well as the date by which you need to receive the order.

Personalization will be available on eligible products. The product description will explain which names, photographs, colors, wording or other details can be customized. Please review all spelling, dates and uploaded information carefully before submitting your order.

A proof may be provided when a product or custom project requires design approval. If a proof is included, production will not begin until approval is received. Customers are responsible for reviewing all spelling, names, dates, photographs, colors and layout details before approving a design.

Contact us as soon as possible if you need to request a change. Personalized or custom orders may enter production shortly after purchase, so changes and cancellations cannot be guaranteed once work has begun. Additional details will be provided in our cancellation and refund policies.

Processing time varies by product and does not include shipping time. The estimated processing period will be listed on each product page. Custom and personalized orders may require additional time. If you need an order for a specific date, contact us before purchasing to confirm availability.

No. Shipping time begins after an order has been completed and transferred to the carrier. Purchasing expedited shipping does not shorten the time required to create, personalize or prepare an order.

You will receive a shipping-confirmation email with tracking information when tracking is available. Please make sure your email address is entered correctly during checkout and check your junk or spam folder if you do not receive the message.

Yes. Enter the recipient’s address as the shipping address during checkout. Products that offer a gift message will include instructions on the product page. Prices are not normally included on the packing slip, unless required for a particular shipment.

Contact us promptly through the Contact Us page. Include your name, order number, a description of the issue, photographs of the product and photographs of the exterior packaging. Keep all packaging until we have reviewed the claim and provided further instructions. Contact us within seven calendar days of the carrier’s recorded delivery date through our Contact Us page. Include your full name, order number, a description of the issue, clear photographs of the product and photographs of the exterior and interior packaging. Keep the item and all original packaging until we have reviewed the claim and provided further instructions.

Complete the form on our Contact Us page and tell us which TEE Collective brand your question concerns. For questions about an existing purchase, include your full name and order number. Please allow 2–3 business days for a response.

Because each gift is made to order, all sales are final. We do not accept returns or issue refunds for changes of mind, incorrect selections or customer-submitted errors.

If an item arrives defective, damaged or materially different from the confirmed order, please contact us within seven calendar days of the carrier’s recorded delivery date. Submit your claim through our Contact Us page and include your name, order number, a description of the issue and clear photographs of the item and packaging.

Once the claim has been reviewed and approved, you may choose to receive a refund to your original form of payment or store credit. When appropriate and agreed upon, we may also offer a corrected replacement.

This policy does not limit any rights provided by applicable law.